At 2999, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it and what rights you have over your own information. No vague language, no hidden practices.
Our Privacy Commitments
These six commitments summarise how 2999 approaches your privacy. The full details are in the policy sections below.
We only collect the data we genuinely need to run the platform, process your payments and keep your account secure. We don't collect data just because we can.
All data transmitted between your device and the 2999 platform is protected by 256-bit SSL encryption — the same standard used by major banks and financial institutions.
2999 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the 2999 ecosystem.
You have the right to access, correct and delete your personal data at any time. Submit a request through our support team and we will respond within 30 days.
We use cookies to keep the platform running smoothly and to understand how players use 2999. You can manage your cookie preferences at any time from your browser settings.
In the unlikely event of a data breach that affects your personal information, 2999 will notify you promptly and take immediate steps to contain and investigate the incident.
This Privacy Policy explains how 2999 ("we", "us", "our") collects, uses, stores and protects the personal data of players and visitors who use the 2999 platform at 2999.io, the 2999 mobile application and any related services. By registering an account or using the 2999 platform, you confirm that you have read and understood this Privacy Policy.
2999 is committed to handling your personal data responsibly and transparently. We collect only what we need, we use it only for the purposes described in this policy and we protect it using industry-standard security measures. This policy is written in plain language because we believe you deserve to understand exactly how your data is handled — not just that it is handled.
Your data, your rights: This policy describes your rights over your personal data in Section 9. If you want to exercise any of those rights, contact our support team at [email protected] at any time.
This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the 2999 platform. If you have any questions about this policy, our support team is available 24/7 via live chat.
2999 collects personal data in three ways: data you provide directly when registering or using the platform, data collected automatically as you use the platform, and data received from third parties such as payment processors. Here is a breakdown of what we collect and why:
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | To create and manage your account, verify your identity and comply with age verification requirements |
| Identity Verification | National ID, passport scan, selfie photo | To verify your identity before processing withdrawals and to comply with anti-money laundering obligations |
| Payment Data | bKash / Nagad / Rocket account number, transaction references | To process deposits and withdrawals securely and to detect fraudulent transactions |
| Usage Data | Games played, bets placed, session duration, login times | To personalise your experience, detect problem gambling patterns and improve the platform |
| Device and Technical Data | IP address, device type, browser, operating system | To secure your account, detect fraud and ensure the platform works correctly on your device |
| Communications Data | Support chat transcripts, emails sent to 2999 | To resolve your queries, improve support quality and maintain records of interactions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.
2999 uses your personal data for the following purposes. We will never use your data for any purpose not listed here without first obtaining your explicit consent:
Marketing opt-out: If you no longer want to receive promotional emails or SMS messages from 2999, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting our support team directly.
2999 processes your personal data on the following legal grounds:
2999 does not sell, rent or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
No third-party marketing: 2999 will never share your personal data with third parties for their own marketing purposes. Any company claiming to have received your data from 2999 for marketing purposes should be treated as fraudulent.
2999 uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences and understand how players use the site. Here is what we use and why:
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 2999 platform. We do not use advertising or tracking cookies that follow you across other websites.
2999 retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests. Specific retention periods are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Protecting your personal data is a core responsibility at 2999. We implement multiple layers of security to keep your information safe:
Security incident response: In the event of a data breach that poses a risk to your rights and freedoms, 2999 will notify affected players without undue delay and will take immediate steps to contain the breach and prevent further exposure.
While we take every reasonable precaution to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and enable two-factor authentication from your account settings.
As a 2999 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days:
We will never charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive. In such cases, we will explain our reasoning before applying any charge.
The 2999 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately close the account, delete all associated personal data and refund any deposits made, subject to verification.
If you believe a minor has registered on 2999, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on any such report without delay.
The 2999 platform may contain links to third-party websites or services — for example, links to payment provider support pages. These third-party sites have their own privacy policies and 2999 is not responsible for their privacy practices. We recommend reviewing the privacy policy of any third-party site you visit.
2999 does not endorse or take responsibility for the content, privacy practices or security of any third-party website linked from our platform.
2999 may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify registered players via email and/or an in-platform notification at least 7 days before the changes take effect.
The current version of this Privacy Policy is always available on this page. The "Last Updated" date at the top reflects when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have any questions, concerns or requests relating to this Privacy Policy or the way 2999 handles your personal data, please get in touch with our team. We take every privacy enquiry seriously and will respond promptly.
For data access or deletion requests, please include your registered email address and account ID in your message so we can locate your records and respond as quickly as possible.
Your data is protected, your privacy is respected and your winnings are paid fast. Join thousands of players across Bangladesh who trust 2999 every day.